DELIVERY AND RETURNS
OUR STANDARD DELIVERY CHARGES ARE FOR MAINLAND ENGLAND, SCOTLAND & WALES - FREE DELIVERY ON ORDERS OVER £500
Deliveries to: ABERDEEN / INVERNESS / GUERNSEY / HIGHLANDS / IRELAND / ISLE OF MAN /ISLE OF WHITE / JERSEY / PLYMOUTH / BOURNMOUTH / PORTSMOUTH / WEYMOUTH / EXETER / TORBAY / PENZANCE / OTHER NON-UK MAINLAND, Post Codes: BT PL AB IV KW PH PO IM KA PA GY JE HS ZE Dublin Eire will be charged at a higher rate set by the carriers. Please call us on 01282 614323 before placing on order.
Any delivery within the 30miles radius of Nelson will be done by our own two man team of professional drivers for FREE. You can email or contact us on 01282 614323 to confirm geographic area.
Our Delivery Charge for Orders Less than £500 is £30 - £50 Depending on the product. Orders over £500 have a FREE Delivery option available at checkout.
*For orders with more than one item we will charge the rate for the single largest item on your order. To qualify for free delivery you must place a minimum order of £500. Local Deliveries Only - Deliveries outside Lancashire & Yorkshire may incur additional Delivery Charges.
When can I expect my order?
Delivery times will wary according to the product being in stock and up to 8 weeks depending on the manufacturers lead time and how busy they are. Delivery lead times are clearly stated next to each product - as an estimated guide. Smaller items take 2-3 working days, whilst larger items can take up to 8 weeks. Some bespoke items such as sofas & chairs and wardrobes can take up to 10 weeks.
Please contact via firstname.lastname@example.org or call us on 01282 614323 to discuss timescales for particular items prior to placing order if this is required quickly.
If you have purchased multiple items with various lead times, you will receive a single delivery once all items are in stock. For example, if you have ordered 3 items with warying lead times of 7 days, 2-4 weeks or 4-6 weeks, your expected delivery time will be 4-6 weeks. You can receive individual items through delivery on request by calling us, but you will have to pay for the delivery cost individually.
Every effort is made to make deliveries at the time arranged. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.
ON THE DAY OF DELIVERY:
Once we have delivered the products to you, you will be responsible for them, including any damage that may occur to them. Signature will be required on all deliveries. If any item arrives damaged, point any damage out to the delivery driver on the day of delivery before signing for your item. You must ensure all damage is noted, both on the driver’s and your own documents, and make sure to get them both signed by the driver. In case you fail to get signatures off the driver on the day of delivery, we would not be able to process your complaint. In case of damaged or faulty products, we recommend that you take photo of the damage or fault and send us the photos on email@example.com we would make sure that you receive the best possible service for your request. We will fix or replace any damaged item, or you can return the item for a full refund.
METHODS OF DELIVERY:
For Local Customers: We will deliver between 7am – 7pm. Depending on size and weight, small to medium items will be sent out as parcels or will be sent through one man delivery. Larger items will be delivered by our professional 2 men team. For flats, delivery is to the ground floor main entrance. Read our FAQ’s for further assistance and if you still think that you need more information or help, please contact us on 01282 614323.
For Customers from Other Areas: We use pallet delivery, to deliver most of our goods / Furniture.
Q: What if I’m not in when you deliver?
The delivery team will attempt to phone you if you are not in when they arrive. If there is no response, they will leave a card advising you where to contact to arrange an alternate date. There will normally be an additional charge for re-delivery.
Q: I am ordering both furniture and accessories, does it mean I’ll be charged for all deliveries?
Not at all. If the biggest item holds a £39.00 charge for delivery, then you will only pay for the biggest item i.e. £39.00 and the rest of the items will be delivered for free.
Q: I have ordered some furniture items with lead time of 2 weeks and some items with lead time of 4 weeks, when shall I expect the delivery?
All the items could be delivered together in 4 weeks for a single item delivery charge, but if you wish to have separate deliveries, we could arrange them for you. In that case you will then have to pay separately for every delivery.
Q: Will the furniture I ordered, fit into my space?
You need to measure the space up for the furniture that you are thinking to place an order for, and double check with sizes provided on our website.
Q: Will you dispose off my old furniture for me?
Unfortunately we cannot do that for you.
Q: Will you assemble my furniture?
We do offer an assembly service within the 20 miles radius of Nelson, and there is a charge for that depending on the products you need to get assembled. However if you are based outside the radius, we can offer assistance on phone and the instructions for assembly are generally provided which are very easy to follow.
Q: Who will dispose off the packaging for me?
Since once the product is delivered, the item belongs to you, it is not our responsibility to dispose off any packaging for you.
Q: What if I change my mind?
In case you change your mind after you have placed the order with us online, you have to give us 4 days’ notice before we could send out the delivery for you, since our delivery team collects it 4 days before making a delivery, from our warehouse.
Q: What I have Missed my Delivery?
In case you have missed the delivery, Please do not worry we can re arrange a delivery for you. Please note for rearranging delivery we might have to charge you a delivery cost. As the furniture are heavy items and use courier company to deliver them. If we have to re arrange the delivery to your place we reserve the right to charge you for re arranging.
We would try our best that your experience of shopping with us is a memorable one however, if for any reason you are not happy with our products please notify us within 14 working days of receipt and we will arrange for a refund. Once the goods are received and are confirmed to be unused and in their original packaging, we will refund the value of the goods.Unfortunately there is an exception for special orders and bespoke and upholstered items (which include mixed tension mattresses and custom made upholstery pieces) made specifically for you. These Special Order items CANNOT be returned unless faulty. Also for hygiene reasons mattresses cannot be returned once the packaging has been removed. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to return it back to you and refused the refund. Please also note we as a company also posses the right to deduct any charges which are incurred to deliver the items to customers.
Returns of any unwanted item will have to be done within 14 days and you will be personally responsible for the cost of the shipping (unless the returns are for damaged products). We suggest that you choose a service for returning our goods that provides you with a tracking number for your own convenience. If the goods we receive get damaged by the couriers you chose, you will have to bear the price of the damage that may occur. If using our bespoke service and the item is cancelled during production then a 50% restocking fee will apply. (A Bespoke order is an item that was personalised or custom made for you).