Terms & Conditions
The registered office of AH Interior (Nelson) ltd is AH Interior (Nelson) ltd 133-137 Scotland Road, Nelson, BB9 7XR.
Company Reg No: 07485448
Vat No: 131154263
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you the confirmation (“Order Confirmation”) e-mail.
We reserve the right not to accept an order if one or more of the products ordered was incorrectly described or priced on the website.
Solid wood furniture will show display a variation in knots, grain and there also be colour variations.
Marble furniture will display veining & there may also be colour variations.
Surface filling of a mattress may flatten. This is called dipping or settlement and is normal with use.
Delivery & Access
Your order will be delivered to your door unless you live within 20 miles radius of our store. In this case your order will be delivered free to your room of your choice providing there is sufficient access. If you live further we use courier company to deliver the goods and delivery will be on Pallete and it will be a curb side delivery.
For flats standard delivery is to ground floor main entrance only.
Your order will only be dispatched when all every item is available. This means that that the expected delivery date will be that of the longest lead time.
We provide an estimated delivery time that will be stated on your order confirmation. While every effort is made to meet the date delays can occur that are beyond our control. Where this happens, we will keep you informed. AH Interiors will not be liable for any loss of earnings or missed or late delivery.
You need to check access thoroughly. In event of us not being able to gain access, we reserve the right to levy a charge in respect of such abortive delivery and costs of redelivering the products.
On receipt of your furniture or mattress, it is important that you fully check that all items are in good condition. You will be asked to sign to confirm this. In the event that a fault is discovered, you should notify us within a reasonable time.
If you want to change or cancel your delivery date you must notify us 4 working days before delivery as orders are collected by our carriers in advance.
If you are out when we attempt delivery you will need to pay a redelivery charge. This will be determined by the courier used for your delivery. This will need to be paid before re-delivery or will be deducted from your refund if you decide to cancel your order.
We regret that we cannot schedule deliveries for a specific time of day nor will we under any circumstances assemble any Products that are supplied on a self-assembly basis.
You must provide us with telephone numbers and correct address so that we can contact you on the delivery date.
Delivery times of products which are shown on our our website are actually Estimated delivery time. Specially with Rauch Wardrobes and Bedroom Furnitures as they come from Germany, we cannot provide you with exact delivery dates.
Prices, Payment & Security
Our prices include vat and we reserve the right to adjust vat if it changes.
We offer finance options (licensed credit brokers subject to status). Finance agreements expire after 90 days so delivery must take within this time.
We cannot deliver your order until full payment has been received or finance has been approved.
Ownership of product taken on AH Interiors credit facilities passes to you the customer on receipt of payment from the finance company.
Please Note our Online prices may varry from the shop prices for number of reasons, Shop may not be able to match the price.
Returns & Refunds
On receipt of your furniture, flooring or mattress, it is important that you fully check that all items are in good condition. You will be asked to sign to confirm this. Any noticeable damage to packaging must be signed for as damaged/item unchecked and noted on the delivery paperwork before the departure of the delivery driver/courier. Where applicable your room of choice must be clear with enough space to work in. We cannot move or dismantle existing furniture. Please do not dispose of your old bed, furniture or mattress until your new one arrives as we will not be accountable should you be left without a bed furniture or mattress.
If you are not happy with your furniture please notify us within 14 days of receipt and we will arrange for a collection and refund, provided the goods are undamaged and packed with the original packaging. We will not refund delivery charges for orders placed in store or website or assembly charges and if you would like us to collect the item, a collection charge of up to £200.00 will apply. There will be a dismantling charge equal to the original assembly where applicable. We will not refund special (made to order order customised) items, unless the items are faulty. Goods which have been made to order or made to your specification or finished in your required fabric cannot easily be offered for resale, so they are classed as special/made-to-order/customised items.
You must inform us in writing, or in another durable medium, if you wish to cancel. This includes letter, fax or email. A phone call is not acceptable. Please contact us as soon as possible to inform us that you wish to cancel you order, by e-mailing email@example.com. We regret that we cannot accept a cancellation after the 14-day period has expired.
Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us. If the Products are ones which cannot be returned by post, we estimate that if you use the carrier which delivered the Products to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Products from you, we will charge you the direct cost to us of collection. Any flat packed or self-assembly furniture cannot be accepted for return once assembly is partly or fully completed If the product is proved to be defective or damaged, Customer must inform us before assemblying the goods. We will first try and replace the damaged part. You can either email us a picture of the damaged part or identify it from the instructions. Same Applies to if you feel we have sent you the wrong item / colour product please notify us without assemblying the goods. Once the goods are assembled we have the right not to cancel or refund your order.
Refunds will be processed as soon as possible after collection and can take up to 30 days.
Beds/divans with mattresses and mattresses if unwrapped are excluded from our return policy for hygiene & health reasons.
If upon inspection we agree that the item is defective or damaged in any way and we are not able to repair the item to manufacturing standard, we will arrange a collection.
Please note our returns & refunds policy does not apply to business customers.
Clearance items sold inside the shop will not be refundable or returnable.
Reporting Goods Damaged or Broken
Please note that you have to report the demage with in 24 hours of Delivery. If not reported in the speciefied time we may not be able to replace the item. Please note if you are doing fitting yourself company will not be responsible for any damages. We recommend highly to get it done by professionals.
All the service reuests for damage / faulty parts will be processed in accordance with standard procedures. It can take same time as your origional order time.
Orders that remain undelivered for longer than 8 weeks after you have been contacted to arrange delivery are liable to cancellation. We reserve the right to retain 50% of the order value plus accrued storage fees.
All furniture must be delivered into your home within 3 weeks of you being contacted to arrange delivery. A non-refundable fee of £30.00 per week will be charged where we have been unable to agree delivery with you within the 3 week period.
If you have reserved any stock, in any event if you wish to cancel the order it will be subject to a Storage Cost of £30 per week.
Assembly service for any of the products, including beds, wardrobes, Dining tables Chest of drawers is for our Local customers only. Please call 01282 614323 before placing the order. Order will not be cancelled because of assembly option.
We reserve the right not to accept any order requested if:
- We have insufficient stock to deliver the Products you have ordered;
- We do not deliver to your area;
- One or more of the Products ordered was incorrectly described or priced on the Website;
- The payment transaction is not authorised
If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.:
Made to Order items - Custom Made Items
All Made to Order / Custom made items are manufactured as per the order supplied by you.
We are unable to accept cancellation or accept any extra cost that may incur due to wrong information provided by you at the time you placed the order please also note it is responsibility of the customer to check dimensions of the product and we as a company will not be responsible if it turns out to be bigger or smaller than what you require.
Made To order Items are Beds. Fabric Sofas, Rauch Furniture, Wiemann Furniture, Mattresses
Delivery times specified are estimated time limits, we will not be responsible for any delays duer to the reasons beyond our control. We will not except cancelations if its not our fault.
In case if any of the part is broken, Please note that you have to report the demage with in 24 hours of Delivery and it will be service request and these are still non cancelable orders.
*Please note Rauch Service requests can take upto 6 to 12 weeks.