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|Dispatch Time||1 to 7 Days|
The delivery team will attempt to phone you if you are not in when they arrive. If there is no response, they will leave a card advising you where to contact to arrange an alternate date. There will normally be an additional charge for re-delivery.
All the items could be delivered together in 4 weeks for a single item delivery charge, but if you wish to have separate deliveries, we could arrange them for you. In that case, you will then have to pay separately for every delivery.
Unfortunately, we cannot do that for you.
Since once the product is delivered, the item belongs to you, it is not our responsibility to dispose of any packaging for you.
Before you select a product to buy online, you'll find an indication of the current lead time for delivery will have been given on the product page and within Checkout when you place your order. While some bespoke items or those labeled 'made with care' may also require longer lead times. If there are any queries/issues we will be in contact with you. Please be aware that this information can change daily. AH Interiors cannot be held responsible for delays beyond our control. We will always endeavor to inform you as soon as we become aware of any changes in the time originally given when you placed your order.
We will contact you by email at every stage from the time you place the order online till you get your delivery. However, If you would like to check the status of your order, please email us, contact us via Live Chat or call us on 01282 614323 for further assistance.
Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens, we will make every effort to keep you informed. If you experience any issues with delivery, please email us, contact us via Live Chat or call us for free on 01282 614323 for further assistance.
It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. A member of our Customer Services team will contact you directly and make arrangements to refund your payment as quickly as possible.
Unfortunately, we do not offer a trial period on our beds and mattresses.
AH Interiors cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won’t fit in, we can offer advice on what to do next. If this happens, or if you are concerned about furniture due to be delivered may not fit then please email us, contact us via Live Chat or call us on 01282 614323.
Yes, You can place the order online and call us on 01282 614323 if you wish to make a collection. Our team will arrange a collection day and time with you. Please note we reserve the right not to refund the delivery charge that you have already paid online in the case where you would like to collect the furniture and do not want us to deliver.
Our delivery charges vary by Area. Please refer to our Delivery Page for more information. The minimum order value is £349 for free delivery in Dark Blue Area.
Once we have delivered the products to you, you will be responsible for them, including any damage that may occur to them. A signature will be required on all deliveries. If any item arrives damaged, point any damage out to the delivery driver on the day of delivery before signing for your item. You must ensure all damage is noted, both on the driver’s and your own documents, and make sure to get them both signed by the driver. In case you fail to get signatures off the driver on the day of delivery, we would not be able to process your complaint. In case of damaged or faulty products, we recommend that you take photo of the damage or fault and send us the photos at [email protected] we would make sure that you receive the best possible service for your request. We will fix or replace any damaged item, or you can return the item for a full refund.
If you ordered in-store, please contact the store that you purchased the product from.
Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability.
Whatever assistance you need, we’re happy to help. If you ordered in-store, please contact the store that you purchased the product from. If you ordered online, please contact us via email, Live Chat or call us on 01282 614323.
Alternatively, you can write to us at the following address:
133 – 137 Scotland Road
Your statutory rights are not affected.