Delivery & returns

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Deliveries Over £349
Free Of Cost
£49.00 Delivery
£79.00 Delivery
Call To Check Cost

Deliveries under £349

Large items
Beds, Laminate Flooring, Headboards, Mattresses
£29.99
£39.99
£49.99
Call Us On 01282 614 323
Smaller items
Beds, Laminate Flooring, Headboards, Mattresses
FREE
£12.50
19.99
Call Us On 01282 614 323

Delivery Terms

Large items
Large items are transported directly to your home by our two-man delivery team, in which case the furniture is carried into your Room of choice by trained delivery staff. For some larger and/or heavier items, and for some products that are not dispatched from our central warehouse we may only offer Curbside delivery on a pallet.
Smaller items
Smaller items may be delivered by a parcel service. For multiple purchases under the value of £349, you will only be charged once at the highest valued delivery. For multiple purchases, all items are generally delivered together but on occasions, where it is necessary, we will make more than one delivery which is solely dependent on the supplier/manufacturer and stock availability.

Keeping assembly costs to a minimum

Delivered with care
We know that putting furniture together can be tricky and stressful. That’s why we don’t charge you extra for our professional assembly service - it’s included in our delivery price. Just sit back and relax while our friendly home delivery specialists:
  • Deliver your new furniture to the room of your choice
  • Unpack, assemble and position your furniture where you want it
  • Remove and recycle any leftover packaging
As some of our furniture items do not have an assembly service offered, you can still call 01282 614323, chat or e-mail us before placing an order and we can advise on assembly costs where possible. We will try and keep the assembly costs to a minimum but will depend on your location and items.

Assembly instructions

Provider clearance space
Please make as much space as possible in the room before the arrival of our team. Some of the furniture & wardrobes need to be built flat on the floor, but as standard minimum clearance needed for furniture & wardrobe height:
+15cm, wardrobe width, +30cm, wardrobe depth, +100cm.
In some cases, wardrobes need less clearance,but please contact us beforehand with the furniture or wardrobe name.
Prepare the room
If the room is not ready, our team has the right to refuse installation and reschedule for the next convenient date and a secondary visit will be charged depending on the delivery area& order size.
Use correct measurements
If a wardrobe does not fit in to the room due to the customer’s measuring error, and we have not attended the property, it will be classed as a return. This will incur charges which will be deducted from the refund if cancelation occurs. For made to measure items look under our returns & cancellations policy

Estimated delivery time

We aim to deliver stock items within 1-7 working days, however, it might take up to 14 working days depending on your location and may take another few day if you have chosen assembly. Delivery times will vary according to the product being in stock and up to 12 weeks depending on the manufacturers lead time and how busy they are.
Delivery lead times are clearly stated next to each product - as an estimated guide. Some bespoke items such as sofas & chairs and wardrobes can take up to 12 weeks. We try to arrange the most convenient delivery time, Monday to Saturday (not including bank holidays). Items delivered by our approved delivery suppliers or by AH Interiors own fleet
If you have purchased multiple items with various lead times, you will receive a single delivery once all items are in stock. For example, if you have ordered 3 items with varying lead times of 7 days, 2-4 weeks or 4-6 weeks, your expected delivery time will be 4-6 weeks. You can receive individual items through delivery on request by calling us, but you will have to pay for the delivery cost individually.
Every effort is made to make deliveries at the time arranged. However, when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.
Please contact via ahinteriorsanalytics@gmail.com or call us on 01282 614 323 to discuss timescales for particular items prior to placing order if this is required quickly.

Access to your address

  • In some parts of the country our larger vehicles cannot maneuver down small, narrow lanes. If you think we may have difficulty accessing your road, please advise us ahead of time. Perhaps we can plan to deliver to an alternative address or meet you at the end of the road; whatever it takes to deliver it to you and to avoid the disappointment and frustration of a failed delivery on the day. We normally provide Two-man room of choice for larger furniture items and curbside on pallets for flooring, and you might require help to take it inside your house.  If you're moving furniture around your home yourself, be aware that large mattresses and wardrobes can prove difficult and we cannot be liable for the goods not getting in, so do please check measurements of door-frames and stair wells prior to the delivery.
  • On occasions deliveries may fail at the last minute for unforeseen reasons. For that reason, it is critical you do not dispose of your old furniture e.g. bed or mattress until your new one has been delivered.

Returns, refunds and your right to cancel

  • We fully comply with distance selling regulations and strive to be fair, treating our customers how we would like to be treated ourselves. 
  • Under the UK Distance Selling Law it is a customer's statutory right to be able to cancel/return any order made online.
  • Any damages or discrepancies must be reported to us in writing within thirty (30) days of delivery to you. A phone call is not acceptable. In the event that you wish to cancel your order, please inform us as soon as possible by emailing admin@ahinteriors.co.uk
  • You enjoy of a right of having fourteen (14) working days in which to return an item for any reason. The product that you wish to return must be returned in same condition as supplied and must also be unused and in its original/appropriate packaging.
  • If you wish to return an item, the charges for arranging a collection for your item(s) will depend on the courier usually but will usually equate to the delivery cost. This applies if you decide the item is not fit for your purpose or if you change your mind and decide not to keep the item(s).
  • If you wish to return an item because of it being (a) damaged, (b) wrong, (c) defective or (d) incomplete, there will be NO charge for collection.
  • Please Note:
    (a) Mattress covers, mattresses and pillows are not covered under this policy, for hygiene reasons. If a mattress is faulty or damaged, we will only be able to replace or repair it.
    (b) Made to order furniture is not covered under this policy, unless the item provided is substandard or has been unintentionally damaged by us during transit. Goods that have been made to order, made to your specification or finished in your required fabric cannot easily be offered for resale, so these are also classed as made to order, customised items.
    (c) Products from Buoyant Upholstery, Calligaris, Camel Group, Gallery Direct Made to Order Kayflex, Rauch, Sweet Dreams, Welcome Furniture and Wiemann UK are 'Made to Order' and are only put in production once we receive an order. Items from these brands cannot be cancelled or changed. Made to order items include beds, fabric sofas, special-order wardrobes and mattresses.
    (d) Flat pack furniture on which you have attempted assembly is not covered under this policy.
    (e) Delivery charges and other service charges are not covered under this policy.
    (f) Once the thirty (30) working days’ time has lapsed, we cannot accept returns under this policy.
  • Please allow two (2) working days for us to respond to you with a resolution to your query.
  • If you wish to return an item, please store the items in the condition they were supplied to you in their original packaging.
  • We reserve the right to refuse returns if the item packaging is not retained or if it is unsafe for our couriers to collect the item and bring it back to our warehouse.
  • Upon receiving the returned items your refund will be then forwarded to our accounts team and the money will be credited to the card used for the original payment within thirty (30) days of the date of the item being received in our warehouse.
  • Orders that remain undelivered for longer than six (6) weeks after you have been contacted to arrange delivery are liable to cancellation. We reserve the right to retain 50% of the order value plus accrued storage fees.
  • All furniture must be delivered into your home within three (3) weeks of you being contacted to arrange delivery. A non-refundable fee of £30 per week will be charged where we have been unable to agree delivery with you within the three-week period.
  • If you have reserved any stock and then wish to cancel the order each item will be subject to a storage cost of £30 per week.

Reporting goods damaged or broken

  • Please note that you must report any damage within twenty-four (24) hours of delivery. If not reported in the specified time we may not be able to replace the item.
  • Any service requests for damage or faulty parts will be processed in accordance with standard procedures and can take up to the same time as your original order time. 
  • If damage has occurred during assembly, either by yourself or an appointed third party, we are not liable for the damage and are unable to offer a return or refund.
  • If the product is proved to be defective or damaged, the customer must inform us before assembling the goods. We will first try to replace the damaged part(s). You can either email us a picture of the damaged part or identify it from the instructions. If you feel that we have sent you the wrong item or colour product, please notify us without assembling the goods. Once the goods are assembled, we have the right not to cancel or refund your order. We reserve the right to make a deduction for damaged items, subject to substantiation as to the devaluation. We will check the state of the product on receipt, and this will dictate whether you receive a full refund
  • If upon inspection we agree that the item is defective or damaged in any way and we are not able to repair the item to manufacturing standard, we will arrange a collection.
  • Please check your flat pack items BEFORE you start to assemble them.
  • Please make sure that goods are checked during delivery and then signed for (P.O.D.).

FAQ's

Q: What if I'm not in when you deliver?

The delivery team will attempt to phone you if you are not in when they arrive. If there is no response, they will leave a card advising you where to contact to arrange an alternate date. There will normally be an additional charge for re-delivery. 

Q: Will I be charged for both furniture and accessories deliveries?

Not at all. If the biggest item holds a £29.00 charge for delivery, then you will only pay for the biggest item i.e. £29.00 and the rest of the items will be delivered for free.

Q. I have ordered furniture with multiple lead times, when should I expect delivery?

All the items could be delivered together in 4 weeks for a single item delivery charge, but if you wish to have separate deliveries, we could arrange them for you. In that case, you will then have to pay separately for every delivery. 

Q. Will you dispose of my old furniture for me?

Unfortunately, we cannot do that for you. 

Q. Who will dispose of the packaging for me?

Since once the product is delivered, the item belongs to you, it is not our responsibility to dispose of any packaging for you. 

Q. Can you tell me the availability of a specific item?

Before you select a product to buy online, you'll find an indication of the current lead time for delivery will have been given on the product page and within Checkout when you place your order. While some bespoke items or those labeled 'made with care' may also require longer lead times. If there are any queries/issues we will be in contact with you. Please be aware that this information can change daily. AH Interiors cannot be held responsible for delays beyond our control. We will always endeavor to inform you as soon as we become aware of any changes in the time originally given when you placed your order. 

Q. Where is my order?

We will contact you by email at every stage from the time you place the order online till you get your delivery. However, If you would like to check the status of your order, please email us, contact us via Live Chat or call us on 01282 614323 for further assistance. 

Q. Do you price match?

Yes, we do. Please view our Price Promise which can be found here. Call us free on 01282 614323 or contact us via Live Chat for more information. 

Q. What if my order is late?

Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens, we will make every effort to keep you informed. If you experience any issues with delivery, please email us, contact us via Live Chat or call us for free on 01282 614323 for further assistance. 

Q. What if my item is not available due to limited stock availability?

It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. A member of our Customer Services team will contact you directly and make arrangements to refund your payment as quickly as possible. 

Q. Do you offer a trial period on beds & mattresses?

Unfortunately, we do not offer a trial period on our beds and mattresses. 

Q. What if my furniture does not fit?

Nobody wants the unfortunate situation where the furniture you’ve ordered does not fit, where it’s too big for the room or won’t fit through your home’s doorways or entrances. So, when you order your furniture, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible.

AH Interiors cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won’t fit in, we can offer advice on what to do next. If this happens, or if you are concerned about furniture due to be delivered may not fit then please email us, contact us via Live Chat or call us on 01282 614323

Q. Can I order on AH Interiors Online and collect my order?

Yes, You can place the order online and call us on 01282 614323 if you wish to make a collection. Our team will arrange a collection day and time with you. Please note we reserve the right not to refund the delivery charge that you have already paid online in the case where you would like to collect the furniture and do not want us to deliver. 

Q. Where do you deliver to?

We deliver all over the UK. Addition charges will apply outside the Dark Blue Area.  Please refer to our Delivery Page for more information.

Q. What do you charge for delivery?

Our delivery charges vary by Area. Please refer to our Delivery Page for more information. The minimum order value is £349 for free delivery in Dark Blue Area. 

Q. What happens if my furniture is damaged on delivery?

Once we have delivered the products to you, you will be responsible for them, including any damage that may occur to them. A signature will be required on all deliveries. If any item arrives damaged, point any damage out to the delivery driver on the day of delivery before signing for your item. You must ensure all damage is noted, both on the driver’s and your own documents, and make sure to get them both signed by the driver. In case you fail to get signatures off the driver on the day of delivery, we would not be able to process your complaint. In case of damaged or faulty products, we recommend that you take photo of the damage or fault and send us the photos at ahinteriorsanalytics@gmail.com we would make sure that you receive the best possible service for your request. We will fix or replace any damaged item, or you can return the item for a full refund. 

Q. What if I discover a fault with my furniture after delivery?

If you ordered in-store, please contact the store that you purchased the product from. 

If you ordered online, please contact us via email, Live Chat or call us on 01282 614323

Q. What do I do if I have a complaint?

Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability. ​

Whatever assistance you need, we’re happy to help. If you ordered in-store, please contact the store that you purchased the product from. If you ordered online, please contact us via email, Live Chat or call us on 01282 614323. ​

Alternatively, you can write to us at the following address: ​

Customer Care​
AH Interiors​
133 – 137 Scotland  Road​
Nelson​
Lancashire​
BB9 7XR ​

Your statutory rights are not affected. ​

 

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