Q: What if I'm not in when you deliver?
The delivery team will attempt to phone you if you are not in when they arrive. If there is no response, they will leave a card advising you where to contact to arrange an alternate date. There will normally be an additional charge for re-delivery.
Q: Will I be charged for both furniture and accessories deliveries?
Not at all. If the biggest item holds a £29.00 charge for delivery, then you will only pay for the biggest item i.e. £29.00 and the rest of the items will be delivered for free.
Q. I have ordered furniture with multiple lead times, when should I expect delivery?
All the items could be delivered together in 4 weeks for a single item delivery charge, but if you wish to have separate deliveries, we could arrange them for you. In that case, you will then have to pay separately for every delivery.
Q. Will you dispose of my old furniture for me?
Unfortunately, we cannot do that for you.
Q. Who will dispose of the packaging for me?
Since once the product is delivered, the item belongs to you, it is not our responsibility to dispose of any packaging for you.
Q. Can you tell me the availability of a specific item?
Before you select a product to buy online, you'll find an indication of the current lead time for delivery will have been given on the product page and within Checkout when you place your order. While some bespoke items or those labeled 'made with care' may also require longer lead times. If there are any queries/issues we will be in contact with you. Please be aware that this information can change daily. AH Interiors cannot be held responsible for delays beyond our control. We will always endeavor to inform you as soon as we become aware of any changes in the time originally given when you placed your order.
Q. Where is my order?
We will contact you by email at every stage from the time you place the order online till you get your delivery. However, If you would like to check the status of your order, please email us, contact us via Live Chat or call us on 01282 614323 for further assistance.
Q. Do you price match?
Yes, we do. Please view our Price Promise which can be found here. Call us free on 01282 614323 or contact us via Live Chat for more information.
Q. What if my order is late?
Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens, we will make every effort to keep you informed. If you experience any issues with delivery, please email us, contact us via Live Chat or call us for free on 01282 614323 for further assistance.
Q. What if my item is not available due to limited stock availability?
Q. Who Will Dispose Of The Packaging For Me?
It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. A member of our Customer Services team will contact you directly and make arrangements to refund your payment as quickly as possible.
Q. Do you offer a trial period on beds & mattresses?
Unfortunately, we do not offer a trial period on our beds and mattresses.
Q. What if my furniture does not fit?
Nobody wants the unfortunate situation where the furniture you’ve ordered does not fit, where it’s too big for the room or won’t fit through your home’s doorways or entrances. So, when you order your furniture, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible.
AH Interiors cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won’t fit in, we can offer advice on what to do next. If this happens, or if you are concerned about furniture due to be delivered may not fit then please email us, contact us via Live Chat or call us on 01282 614323.
Q. Can I order on AH Interiors Online and collect my order?
Yes, You can place the order online and call us on 01282 614323 if you wish to make a collection. Our team will arrange a collection day and time with you. Please note we reserve the right not to refund the delivery charge that you have already paid online in the case where you would like to collect the furniture and do not want us to deliver.
Q. Where do you deliver to?
We deliver all over the UK. Addition charges will apply outside the Dark Blue Area. Please refer to our
Delivery Page for more information.
Q. What do you charge for delivery?
Our delivery charges vary by Area. Please refer to our Delivery Page for more information. The minimum order value is £349 for free delivery in Dark Blue Area.
Q. What happens if my furniture is damaged on delivery?
Once we have delivered the products to you, you will be responsible for them, including any damage that may occur to them. A signature will be required on all deliveries. If any item arrives damaged, point any damage out to the delivery driver on the day of delivery before signing for your item. You must ensure all damage is noted, both on the driver’s and your own documents, and make sure to get them both signed by the driver. In case you fail to get signatures off the driver on the day of delivery, we would not be able to process your complaint. In case of damaged or faulty products, we recommend that you take photo of the damage or fault and send us the photos at [email protected] we would make sure that you receive the best possible service for your request. We will fix or replace any damaged item, or you can return the item for a full refund.
Q. What if I discover a fault with my furniture after delivery?
If you ordered in-store, please contact the store that you purchased the product from.
If you ordered online, please contact us via email, Live Chat or call us on 01282 614323.
Q. What do I do if I have a complaint?
Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability.
Whatever assistance you need, we’re happy to help. If you ordered in-store, please contact the store that you purchased the product from. If you ordered online, please contact us via email, Live Chat or call us on 01282 614323.
Alternatively, you can write to us at the following address:
Customer Care
AH Interiors
133 – 137 Scotland Road
Nelson
Lancashire
BB9 7XR
Your statutory rights are not affected.